Privacy Policy

Last updated: 30 May 2026

1. Introduction

This Privacy Policy explains how BT Group, Tim Bohorč s.p., located at Štihova ulica 13, 1000 Ljubljana, Slovenia, operating the website Slovenia in a Day, collects, uses, stores, and protects personal information when visitors use the website, select a tour, schedule a tour, make a payment, or contact us.

For any questions about this Privacy Policy or the handling of your personal information, you may contact us at:

BT Group, Tim Bohorč s.p.
Štihova ulica 13
1000 Ljubljana
Slovenia
Email: info@sloveniainaday.com
Phone: +386 (0)41 482 345

By using the Slovenia in a Day website or submitting a booking request, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

When you use the Slovenia in a Day website to request or book a tour, we may collect the following information:

• Selected tour
• Selected tour date and time
• Timezone
• Your name
• Your email address
• Your phone number or WhatsApp number
• Country
• Pick-up address
• Drop-off location, if different from the pick-up address
• Additional requests or information you choose to provide
• Booking status and confirmation details
• Payment status connected to your booking

Payments are made by credit card through the website using Stripe Payments. Credit card payment processing is handled through Stripe Payments.

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and manage your tour booking
• To confirm your tour by email
• To contact you about your booking, pick-up, drop-off, schedule, changes, or cancellation
• To arrange the tour and provide the requested service
• To communicate with you before, during, or after the tour
• To process and confirm payment through Stripe Payments
• To respond to questions, requests, or customer support messages
• To keep internal booking and business records
• To comply with applicable legal, tax, accounting, or administrative obligations
• To protect our business, website, customers, and legal rights

We do not use your personal information for automated decision-making.

4. Payment Information

All tour payments are made by credit card through the Slovenia in a Day website using Stripe Payments.

We use payment information only for the purpose of processing, confirming, managing, or refunding payments related to tour bookings.

Stripe Payments may process payment information required to complete the transaction. Slovenia in a Day receives payment-related information necessary to confirm whether a payment has been completed, failed, refunded, or otherwise processed.

You should not send credit card details to us by email, phone, WhatsApp, or through the additional requests field in the booking form.

5. Booking Confirmation Emails

After a booking is completed, you will receive a confirmation email. The confirmation email may include information about the tour and links to reschedule or cancel the tour.

We use your email address to send booking confirmations and important service-related messages.

6. Sharing of Personal Information

We do not sell, rent, or trade your personal information.

We may share personal information only when necessary for the following purposes:

• To process card payments through Stripe Payments
• To provide, arrange, or manage the booked tour
• To comply with legal, tax, accounting, or regulatory obligations
• To protect our rights, customers, website, business, or services
• To respond to lawful requests from competent authorities

Any sharing of information is limited to what is reasonably necessary for the relevant purpose.

7. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including:

• Managing bookings
• Providing tours
• Communicating with customers
• Maintaining business, tax, and accounting records
• Handling cancellations, refunds, disputes, or customer support requests
• Complying with legal obligations

When personal information is no longer needed, we will delete it or anonymize it where reasonably possible.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

However, no website, online form, email, payment system, or electronic transmission method can be guaranteed to be completely secure.

9. Accuracy of Information

You are responsible for providing accurate and complete information when making a booking.

If the information you provide is incorrect, incomplete, or outdated, we may not be able to confirm your booking, contact you, arrange pick-up, process a cancellation, or provide the tour correctly.

10. Your Privacy Requests

You may contact us at info@sloveniainaday.com if you wish to request access, correction, deletion, or restriction of the personal information we hold about you, or if you have questions about how your information is processed.

We will respond to privacy-related requests in accordance with applicable law.

11. Third-Party Links and Services

The Slovenia in a Day website may include or use third-party services, including Stripe Payments for payment processing.

Third-party services may have their own privacy notices, terms, and practices. We are not responsible for the privacy practices of third-party websites or services that we do not control.

12. Children’s Privacy

The Slovenia in a Day website and services are not directed to children under the age of 16.

We do not knowingly collect personal information from children under 16 through the booking form.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be published on the Slovenia in a Day website with a new “Last updated” date. Continued use of the website after an updated Privacy Policy is published means that you acknowledge the updated version.

14. Contact Information

For questions about this Privacy Policy or the handling of personal information, please contact:

BT Group, Tim Bohorč s.p.
Štihova ulica 13
1000 Ljubljana
Slovenia
Email: info@sloveniainaday.com
Phone: +386 (0)41 482 345